Privacy policy

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We attach great importance to the protection and confidentiality of your personal data, which we take seriously and trust.

The data privacy policy specifically demonstrates our commitment to ensuring compliance with applicable data protection rules and, in particular, those of the General Data Protection Regulation ("GDPR"). 

In particular, the privacy policy aims to inform you about how and why we process your data in connection with the services we provide.  

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Who is this policy aimed at?

The policy applies to you, wherever you live, as long as you are at least 15 years old, whether you are a customer or a visitor to the lalalead.io website. 

If you are a candidate for a position at lalaleads, you can consult our "candidate" policy on our dedicated page on standard recruitment sites (e.g. Welcome to the Jungle).

This policy only applies to data processing carried out by us, and not to data processing carried out by our customers as part of their own prospecting campaigns. If you wish to obtain information on the data processed by our customers during these campaigns, we invite you to contact them directly. 

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Why do we process your data?

Within the framework of the services offered, we are necessarily led to process your personal data for the following reasons and on the following grounds: 

• For our customers, to browse our website lalalead.io, contact us and benefit from our services (e.g. understanding your needs, prospect research, generating prospect files, etc.) and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms and conditions of sale, our general terms and conditions of use, and our legitimate interest in providing you with the best possible service.
• For prospects identified for our customers' needs, to create our prospect files (e.g.: finding the right contact, identifying contact details, setting up and maintaining a prospect file, etc.).
• To keep you informed of our latest offers and events by telephone and email on the basis of our legitimate interest in building customer loyalty and prospecting potential new customers. 
• To follow us and comment on our publications on social networks on the basis of the general terms of use of the social network concerned (e.g. Facebook) and our legitimate interest in having a dedicated page on social networks.
• To receive our newsletter which will inform you of all the news concerning our services on the basis of your consent.  
• To operate the videos published on our site on the basis of your prior consent.
• To make automatic appointments with our teams on the basis of its publisher's general terms of use and our legitimate interest in providing you with a simple and efficient appointment scheduling tool. 
• To guarantee and reinforce the security and quality of our day-to-day services (e.g. statistics, data security, etc.) on the basis of our legal obligations, our general terms and conditions of sale and our legitimate interest in ensuring the proper functioning of our services.
• Finally, we may also install "Cookies" on your terminal. For more information on the use of "Cookies", please consult our "Cookies Policy".

Your data is collected directly from you when you connect to our website and use our services. 

We undertake to process your data only for the purposes described above. However, when you voluntarily publish content on our social networking pages, you acknowledge that you are entirely responsible for any personal information you may transmit, whatever the nature and origin of the information provided.  

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What data do we process and for how long?

We have summarized the categories of personal data we collect and their respective retention periods. 

If you would like further details on the retention periods applicable to your data, please contact us at dpo@lalaleads.io. 

• Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. professional e-mail address, Linkedin, etc.) are kept for the entire duration of the service provided, plus, in the case of customers, the statutory limitation periods, which are generally 5 years, and, in the case of prospects, 3 years after the last contact. 
• When there is confusion between the name of your structure and your personal name (e.g.: auto-entrepreneur, VSE, etc.), economic and financial data (e.g.: bank account number, verification code, etc.) retained for the time required to complete the transaction and manage invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years. 
• Data for sales and marketing canvassing and newsletter subscription purposes (e.g. e-mail address, etc.) kept for a maximum of 3 years from the last contact we had with you.
• Statistical data relating to the viewing of our videos, which are anonymized and stored indefinitely.
• Connection data (e.g. logs, IP address, etc.) stored for 1 year. 
• Cookies are generally stored for a maximum of 13 months. For more details on how we use your cookies, please consult our cookies policy, which is available at all times on our website. 

Once the retention periods summarized above have expired, we delete all your personal data to guarantee your privacy for years to come.  

The deletion of your personal data is irreversible and we will no longer be able to communicate them to you after this period. At most, we can only keep anonymous data for statistical purposes. 

Please also note that in the event of litigation, we are obliged to retain all data concerning you for the duration of the case, even after the expiry of the retention periods described above. 

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What rights do you have to control the use of your data?

The applicable data protection regulations grant you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data. 

• Right toaccess and copy your personal data, provided this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence. 
• Right to rectify personal data that is incorrect, outdated or incomplete. 
• The right to object to the processing of your personal data for commercial prospecting purposes. 
• The right to request the deletion ("right to be forgotten") of personal data that is not essential to the proper functioning of our services. 
• The right to limit the use of your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing. 
• The right to data portability, which enables you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another. 
• The right to give instructions on what to do with your data in the event of your death, either through you or through a trusted third party or beneficiary. 

For a request to be taken into account, it must be sent directly by you to dpo@lalaleads.io. Any request that is not made in this way cannot be processed. 

Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.  

We will respond to your request as quickly as possible, within three months of receipt, if the request is technically complex or if we receive many requests at the same time.  

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive. 

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Who can access your data?

We will only disclose your data to persons who are duly authorized to use it for the purpose of providing our services. This may include our staff in charge of service implementation, accounting, marketing or even the security of our premises.  

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How do we protect your data?

We implement all the technical and organizational means required to guarantee the security of your data on a day-to-day basis and, in particular, to combat any risk of unauthorized destruction, loss, alteration or disclosure of your data (e.g. training, access control, passwords, antivirus, "https", etc.).

Can your data be transferred outside the European Union?

Unless strictly necessary and on an exceptional basis, we never transfer your data outside the European Union, and your data is always hosted on European soil. Furthermore, we do our utmost to recruit only service providers who host your data within the European Union. 

Should our service providers nevertheless transfer your personal data outside the European Union, we scrupulously ensure that they implement appropriate guarantees to ensure the confidentiality and protection of your data.

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Who can you contact for more information?

Our Data Protection Officer ("DPO") is always available to explain in more detail how we process your data and to answer any questions you may have on the subject at the following address: dpo@lalaleads.io. 

How can you contact the CNIL?

You may at any time contact the French data protection supervisory authority (the "Commission Nationale de l'Informatique et des Libertés" or "CNIL") at the following address: CNIL Complaints Department, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by telephone at 01.53.73.22.22. 

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Can the policy be changed?

We may modify our privacy policy at any time in order to adapt it to new legal requirements and to new processing operations that we may implement in the future. You will of course be informed of any changes to this policy. 

Published 11/25/2022

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